Privacy Policy

Who this policy covers

This policy explains how Elite Brake & Mechanical, ABN 65 626 392 514, handles personal information in connection with elitebrake.com.au, customer enquiries, bookings and workshop services. Third-party websites and platforms have their own privacy notices.

Information we collect

The information needed depends on how you interact with us. It may include:

• Your name, telephone number, email address and relevant billing or contact address.
• Vehicle details such as registration, make, model, VIN, mileage, reported concerns, inspection findings and service history associated with your visit.
• Booking details, quotes, repair approvals, invoices, payment status and communications about your vehicle.
• Details you choose to provide in a job application, partnership enquiry or other message.
• Technical information generated by website or booking-platform use, such as IP address, browser details, access times and session information.

We generally receive information from you directly, including by telephone, email, in person or through our booking provider. Someone arranging a booking on your behalf may also provide relevant details. Please share only information needed for your enquiry. If essential details are unavailable, we may be unable to complete a booking or provide a particular service.

How we use your information

We use relevant information to respond to enquiries, arrange appointments, identify your vehicle, explain inspection findings, prepare quotes, record repair approvals and provide workshop services. It also supports invoicing, customer support, service records, website security and applicable business or regulatory recordkeeping.

If you receive promotional messages from us, you can ask to stop them using the contact details below or any unsubscribe option provided. Messages needed to manage an existing booking or service are separate from promotional communications.

Service providers and other disclosures

Information may be shared with staff and providers involved in your request, including booking, workshop-management, hosting, email, payment-processing and professional-support services. Relevant details may also be disclosed with your authorisation, or where a disclosure is required or permitted by applicable law.

Our providers may use infrastructure outside Australia. Processing locations depend on the service involved; this policy does not represent that all information stays in Australia. Contact us if you need information about a particular provider or disclosure before using a service.

Online bookings, cookies and public reviews

Our online booking buttons open Repairy. Information you enter there is handled by the booking platform and supplied to the workshop as needed for your enquiry or appointment. Read Repairy’s Privacy Policy for its information-handling practices.

The website, customer portal and third-party booking services may use cookies or similar storage for functions such as login sessions, preferences and security. You can manage cookies in your browser, although restricting them may affect these functions. External services apply their own settings and policies.

The website displays publicly available Google review content, including reviewer names, ratings, dates and review text. Following a review or map link opens a Google service. Please avoid publishing private vehicle or contact information in a public review.

Google Ads, measurement and your choices

We may advertise our workshop services through Google Ads. When you interact with a Google advertisement, Google handles information about that interaction under its own policies. A visit from an advertisement may also include campaign or click identifiers in the website address.

Current website setup: Google Ads conversion, remarketing and enhanced-conversion tracking are not currently enabled in this website’s published pages. The information below explains these features if they are introduced. We will update this notice and provide any required choices before activating them.

Advertising cookies and remarketing

If remarketing is enabled, third-party advertising providers, including Google, may use cookies or device identifiers to show advertisements based on previous visits to this website. Advertising information may include pages visited, device and browser details, ad interactions and related identifiers. Google and other providers may display these advertisements on websites and apps beyond this website.

Conversion measurement and customer information

If conversion measurement is enabled, information about actions such as a booking enquiry or telephone-link click may be shared with Google to understand which advertisements lead to customer enquiries. If enhanced conversions are introduced, customer-provided information, such as an email address or phone number, may be shared with Google in a hashed form for advertising measurement. Hashing is a protective transformation, not a guarantee that the data is anonymous. These features will only be used with the disclosures and permissions required for that use.

Your advertising choices

Where consent is required, advertising storage, personalisation or customer-data matching will be subject to that consent. You can manage Google’s personalised-ad settings in My Ad Center and manage cookies in your browser. Turning off personalised advertising does not remove every advertisement. Contact Customer Care if you have questions about how information from your enquiry is used.

For more information, read how Google uses information from sites and apps that use its services and Google’s Privacy Policy.

Storage, security and retention

Information may be held in workshop systems, booking platforms, business communications and service documents. We take reasonable steps to protect information we hold against misuse, loss and unauthorised access. No method of online transmission or storage can provide an absolute security guarantee.

Retention depends on the information’s purpose, ongoing customer and vehicle-service needs, and applicable recordkeeping obligations. Where information is no longer needed and there is no requirement to retain it, we take reasonable steps to delete or de-identify it. Third-party providers manage their own records under their policies.

Accessing and correcting your details

Contact us to ask what personal information we hold about you or to request a correction. Explain the information you need or the detail that is inaccurate. We may ask you to verify your identity before releasing or changing records. We will assess the request and explain the outcome, including any applicable limitation on access or correction.

Questions or privacy concerns

If you have a privacy concern, email us with the details and the outcome you are seeking. We will review the matter, seek further information if needed and respond within a reasonable period. If the concern relates to a third-party platform, we may also direct you to that provider.

If you remain dissatisfied, you can seek guidance from the Office of the Australian Information Commissioner about available complaint options and whether your matter falls within its jurisdiction.

Updates to this policy

We may update this policy as our services or information-handling arrangements change. The date at the top identifies the latest published version.